Refund policy

All Sales Final — Limited Signed Edition

Due to the limited and collectible nature of The Awakening — Signed First Edition, all sales are final. We do not accept returns or issue refunds except as described below.

Eligibility for Return Claims

We will consider a return or replacement claim if your order meets one of the following conditions:

• Damaged in transit — The book arrived with physical damage caused during shipping.
• Defective — The book has a manufacturing or printing defect.
• Incorrect item — You received a copy that does not match your order.
• Lost shipment — Your order was marked delivered but not received, or was lost in transit with no delivery confirmation.

Claims must be submitted within 14 days of the delivery date shown in your shipping confirmation. Items must be unused and in the condition received.

How to Submit a Claim

Email katey.rae@katey-rae-author.site within 14 days of delivery with:

• Your order number
• The nature of your claim (damaged, defective, incorrect, or lost)
• Clear photographs of the item and packaging (for damaged or defective claims)

Resolutions

Approved claims will be resolved as follows:

• Damaged or defective copies — We will issue a replacement copy from available stock. Replacement copies will be signed and numbered but may not carry the same edition number as your original copy. If no stock remains, we will offer an appropriate alternative resolution.
• Incorrect item — We will arrange return shipping at our cost and send the correct item or issue a replacement.
• Lost shipment — We will investigate with the carrier. If the shipment is confirmed lost, we will issue a replacement from available stock or an appropriate alternative.

We assess all claims on a case-by-case basis and reserve the right to request additional information.